Elite Solar Team

1. ABOUT THIS STATEMENT


What this statement applies to. This Privacy Statement applies to the personal information that Elite Solar Team, LLC (hereinafter “ELITE”) collects when you interact with ELITE online and offline. This includes information collected through our websites, branded pages on third party platforms (i.e. social networking services), mobile applications, and through our direct marketing campaigns or other communications, as well as, when you purchase our products, request information, subscribe to our news and offers, enter into an agreement, contact customer support, or  apply for employment.

What this statement does not apply to. This Privacy Statement does not apply to (1) ELITE services that show a different privacy statement (2) third party websites including websites that are operated by ELITE independent contractors, or (3) when you interact with us as an employee. ELITE operates with independent contractors and dealers. Each independent contractor or dealer is solely and independently responsible for its legal and regulatory compliance and this Privacy Statement does not apply to ELITE or to websites or applications they operate. There may also be times we have a link to third party websites. If you choose to visit those websites, we are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those websites before submitting your personal information. Some third parties may choose to share information about their users with us; that sharing is governed by that company’s privacy policy and not this Privacy Statement.

Changes to this statement. If we make any material changes to this statement, we will notify you by means of a notice on this site or by an email (sent to the email address specified in your account). Where we are required by applicable data protection laws, we will also seek your consent to any material changes that affect how we use your personal information. We encourage you to periodically review this page for the latest information on our privacy practices.

2. PERSONAL INFORMATION WE COLLECT

Customers

When you use ELITE services, we may ask you to provide certain personal information. The personal information we collect from you depends on the nature of your interaction with us or the ELITE services you use, but may include the following:

 

  • Contact Information. We may collect personal and/or business contact information including your first name, last name, mailing address, delivery address, telephone number, email address, and other similar data.
  • Payment Information. If you make a purchase online, you will be required to provide a credit/debit card number and related financial information (such as expiration date, security code and billing address), or other payment information (such as credit application), depending on the form of payment you choose.
  • Marketing and Communications. We may also collect your preferences in receiving marketing from us and our partners.
  • Customer Service, Surveys & Promotions. There may be times you provide us additional personal information when you interact with our customer support channels online, by email, by phone or mail; when you participate in our customer surveys or promotions; or to facilitate delivery of ELITE services or to help us respond to your inquiries. Types of additional personal information may include voice recordings, photographs and videos.
  • Information You Provide about Others. You may decide to provide us with another person’s information (such as their name, email, address or phone number) so that we may recommend or send products or services to that person. Local law may require you to get the consent of that person to provide their information to the ELITE. We may in turn use the information you provide in accordance with this Privacy Statement.
  • Device & Technical Data. We collect technical information when you visit our websites or use our mobile applications or other electronic services. This includes information such as you Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, time zone setting and location, language, device identifiers, the address of a referring website, the path you take through our websites, and other information about your session on our websites.


Prospective Employees and Independent Contractors

If you apply for work with the ELITE, we collect information as part of your application as well as the recruitment process. Personal information collected may include: Your Name, Personal Email, Physical Home Address, Personal Phone Number(s), Government Issued Id (Passport, Driver’s License #, SSN), Date of Birth, Banking Information, Education, Criminal Background, Job Qualifications, Employment History, Financial Statements, Electronic Signature, Physical limitations & Special Needs, and References. We may also receive this information if you submit your application via a third-party site or through a recruiter or employment agency.

There may be instances in which the personal information that you provide to us is considered “Sensitive Personal Information” under applicable privacy laws. Sensitive personal information we collect includes: Racial or Ethnic Origin, Philosophical Beliefs, Nationality, Trade Union Membership, Sexual Orientation, Political Opinion, Health Information, Citizenship, Passport, Driver’s License #, SSN, and other categories established by applicable law. To the extent you make Sensitive Personal Information available to ELITE, where required by law you consent to ELITE processing such information in accordance with this Privacy Statement.

All information, including personal information submitted by you as part of the application process, will become part of your personnel file should you become an employee or contractor. Employees’ and independent contractors’ personal information is governed by separate policies and not by this Privacy Statement.

 

3. HOW WE COLLECT INFORMATION

We Collect Information Directly From You

When you use ELITE services, we may ask you to provide certain personal information to obtain our products or use our services. For example, we collect information if you place make a purchase, create an account, or contact us. We also collect information from you if sign up for email communications, submit a job application, or otherwise submit your information to us. This could be in person, by phone, or online.

We Collect Information Automatically

When you visit or interact with ELITE as well as any third-party advertisers and/or service providers, we may use a variety of technologies that automatically or passively collect information about your online activity. We and our service providers use technologies such as cookies, web beacons, unique advertising identifiers, and mobile device identifiers to collect information about the use of our websites and mobile services. For more information, including the types of cookies found on ELITE websites and how to control cookies, please read the “Cookies & Targeted Advertising” section below.

We Receive Information from Third Parties

We may collect information about you from other companies and organizations, including our service providers, public databases, social media platforms, our marketing partners or various independent purchasing organizations established for the benefit of ELITE. This includes, for example, information from public databases or data aggregators that may include your demographic information, energy consumption, previous purchases, or lifestyle preferences.

We Collect Information that is Publicly Available

For example, we may collect public information about your when you interact with us through social media. By collecting additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.

We Combine Information

We may combine the information we receive about you, including information you provide directly to us and information we automatically collect through ELITE, as well as information collected across other computers or devices that you may use, from other online or offline sources, and from third parties. If we combine your personal information and non-personal information, we will treat the combined information as personal information in accordance with this Privacy Statement.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use the information we collect in the following ways.

To provide our services and contract with you, including to:
 

  • carry out your requests, fulfill orders, and process payments for our products and services;
  • establish and manage your accounts;
  • communicate with you about your orders, purchases or accounts with us, or changes to our terms & conditions or Privacy Statement, including handling any requests, questions or comments you may have;
  • communicate about, and administer your participation in, special programs, webinars, surveys, contests, sweepstakes, and other offers or promotions;
  • enforce our contracts with you and fulfill the performance of a contract; and
  • for legitimate human resources and business management reasons


To market to you, improve our services, and the following legitimate business interests, including to:
 

  • tell you about our products and services, competitions, offers, promotions or special events that we believe may interest you when you express interest in ELITE services;
  • personalize your experience with the ELITE brand and on our online services;
  • verify your identity or communicate with you about your activities with respect to ELITE services;
  • operate, evaluate, and improve our business, including developing new products and services, managing our communications, conducting consumer and operations research, assessing the effectiveness of our sales, marketing and advertising, analyzing and enhancing our products and services, performing accounting, auditing, billing, reconciliation and collection activities;
  • administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data;
  • to respond to and process applications from potential employees, independent contractors, and dealers;
  • link or combine with information we receive from others to help understand your needs, use for interest-based or targeted advertising or re-targeting on your computers or other devices;
  • ensure the security of our networks and systems, including to help diagnose technical and service issues, troubleshoot issues, bugs or defects related to your account or activities;
  • identify and evaluate candidates for potential employment, as well as for future roles that may become available;
  • conduct criminal and credit background checks as permitted or required by law;


To comply with applicable law, including to:
 

  • protect against, identify, and prevent fraud and other criminal activities, claims and liabilities;
  • comply with legal obligations and our policies;
  • establish or defend a legal claim; and
  • monitor and report compliance issues.


For the public interest:
 

  • we may use your personal information if we reasonably believe that there is an inherent security or product issue that we must either disclose to you or the authorities and the use of your information will prevent or potentially minimize the danger to you or others.


With your consent (where required by applicable law), we may use the information we collect for the following purposes:
 

  • to process Sensitive Personal Information (where required by applicable law)
  • to send you emails or text messages about the products and services, , offers, promotions or special information we believe may interest you;
  • to send you emails or text messages about the products and services of our business partners;
  • provide location-based services;
  • use cookies and similar technologies.


We may use the information we collect about you in other ways, which we will tell you about at the time we collect it and for which we will seek your consent if required by law.

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law.

5. SHARING YOUR INFORMATION

We may share information collected from or about you with the following categories of companies in the following ways:

Within ELITE

ELITE may share your information amongst our entities in order to administer our programs, process orders and requests, and expand and promote our product and service offerings. Members of ELITE who receive your personal information are not authorized to use or share the information, except as set out in this Privacy Statement.

With Third Parties

ELITE Independent Contractors and Dealers. If you choose to contact us or submit a survey about your experience with a ELITE Independent Contractor or Dealer, we may share your information with the ELITE independent contractor or dealer in order for them to address your request, compliment or complaint. We may also share your information with the management who oversees the operations your specific location. Independent Contractors and Dealers independent of ELITE and are responsible for the growth of sales in a specific territory.

Service Providers. We may share your personal information with vendors who provide services to us, such as business, professional or technical support functions. This includes, but is not limited to: service providers that host or operate ELITE services; payment processors; product delivery companies; data processing or other information technology services; research and analytics vendors, customer experience management services and vendors that assist with personalizing individual customer experiences. We do not allow these vendors to use or share this information for any purpose other than to provide services on our behalf.

Advertising Partners. We may share information with third parties to provide marketing and advertisement purposes, including to provide cross-contextual behavioral advertising on our websites. In our California Privacy Notice (below) we outline which categories of information are shared for cross-contextual behavioral advertising on our websites.

Business Transfers.  Your Personal Information is considered a company asset and may be disclosed or transferred to a third party in the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding) of ELITE or a division thereof, in order for you to continue to receive the same products and services from, or to continue the same or similar relationship with, the third party.

Legal Disclosures. We may disclose your information if we believe that the disclosure is required by law, a subpoena or other legal process, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property or safety of ELITE or our customers or contractors.

When You Consent. We may share your information with other companies if you give us permission or direct us to share the information.
 

6. COOKIES AND TARGETED ADVERTISING

We use cookies and similar technologies for a wide range of purposes in our websites, applications and email communications to deliver ELITE services and improve your experience. For example, we use information collected from cookies and similar technologies to help us recognize you, customize and improve your experience, provide security, analyze usage of the ELITE services, gather demographic information about our user base, to offer the ELITE product and services to you, to monitor the success of marketing programs, and to serve targeted advertising on our site and on other sites around the Internet. 


Do Not Track: Some browsers have “do not track” features that allow you to tell a website not to track you. We do not currently respond to those signals unless noted in this policy.

7. OPTING OUT

Cookies and Other Technologies

Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work.

Please note, options you make are browser and device specific.

Marketing Communications

You may opt-out of marketing communications by following the opt-out instructions in the marketing emails we send you or you can also contact us by using the contact details provided under the “contact us” section of our website. Depending on the ELITE services you use, you may also request to change your communication preferences.

If you do opt out of receiving marketing emails from us, we may still send communications to you about your transactions, any accounts you have with us. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receive marketing text if you’ve opted in to receiving them. Please note that if you are receiving communications from ELITE independent contractors or dealers, you will need to opt out from them directly.

 

8. YOUR RIGHTS AND CHOICES

Under certain circumstances, and depending on your state of residency, you may have rights under applicable data protection laws in relation to your personal information. You may have the right to:

Access Your Personal Information. You can request access to your personal information. This enables you to receive a copy of the personal information we hold about you as well as details about how we are processing it.

Modify or Update Your Personal Information. We aim to ensure that personal information in our possession is accurate, current and complete. If you believe that the personal information about you is incorrect, incomplete or outdated, you may request the revision or correction of that information.

Erasure of Your Personal Information. You may ask us to delete or remove personal information we hold about you, subject to certain exceptions.

Object to Processing Your Personal Information. You may have the right to object to us processing your information in certain circumstances.

Right to Opt-out of Sale/Sharing/Targeted Advertising.

Some states require that we tell you if we sell personal information to third parties for monetary or other valuable consideration, if we share personal information for cross-context behavioral advertising, or use your personal information for targeted advertising. We do not sell personal information in exchange for money; however, we do engage in targeted advertising, and some of our advertising practices on our websites may be classified as sales or sharing under certain state laws. We do not sell personal information of minors under the age of 16 for monetary or other valuable consideration. In certain jurisdictions, you have the right to opt-out of the sale or sharing of your personal information. You may submit a request by clicking the widget on the bottom left and following the instructions. Some browsers also allow you to tell websites not to share your information for cross-contextual behavioral advertising. 

Data Portability. You may request the transfer of your personal information to you or a third party. We will provide to you, or a third party you have chosen, your information in a structured, commonly used, machine-readable format.

Right to Appeal. If ELITE rejects your request, you may have the right to appeal that rejection within a reasonable time period. To do so, you can contact us as described in the “Contact Us” section above .

Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

How to Exercise Your Rights. You may exercise any of these rights, by submitting a request sent to our EMAIL ADDRESS HERE. In the request, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request, including your name, email address, and country of residency. If we are unable to verify your identity, we may deny your requests.
 

10. HOW LONG WE KEEP YOUR INFORMATION

To the extent permitted by applicable law, we retain your personal information as long as (1) it is needed for the purposes for which we obtained it and in accordance with this Privacy Statement or (2) we have another lawful basis, stated in this Privacy Statement or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of the personal information; the purposes for which we use the personal information; whether we can achieve the purposes through other means; and the applicable legal requirements.

11. CHILDREN’S PRIVACY

Our services are not intended for use by children under the age of 13 or equivalent minimum age depending on the jurisdiction.

If you are a parent or legal guardian and believe we may have collected information about your child, please contact us as described in the “Contact Us” section above.

If we learn that we have inadvertently collected the personal information of a child under 13, or equivalent minimum age depending on the jurisdiction, we will take steps to delete the information as soon as possible.

12. OUR SECURITY

We use reasonable security measures as required by applicable law. While we have employed security technologies and procedures to assist safeguarding your personal information, no system can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. You use ELITE services and provide us with your information at your own risk. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Thank you for reading our Privacy Statement. If you have any questions about this Statement or about how we process personal information, please contact us by using the contact details provided under “Contact Us”, which is located at the top of this document.

If we are unable to resolve your concerns, you have the right to contact a data privacy supervisory authority in the country where you live or work, or where you consider that the data protection rules have been breached or seek a remedy through the courts.